Specialist Care
Some situations call for deeper expertise. Our specialist care services bring advanced training and clinical oversight to complex, dementia, palliative and post-operative care at home.
Learn moreSpecialist care
Complex Care at Home
High-intensity clinical care delivered safely at home. Our nurse-led complex care teams support people with significant health needs to live outside hospital walls.
Complex health needs should not mean a life confined to hospital. With the right clinical team, equipment and planning, people with high-intensity care needs can live safely and well at home, closer to family and the life they know.
Our complex care service is led by registered nurses and delivered by support workers who have completed high-intensity support training. Every plan is built around detailed clinical protocols, with clear escalation pathways so everyone knows exactly what to do if something changes.
We support people with a wide range of needs, including ventilation, tracheostomy care, enteral feeding, catheter and bowel care, seizure management and complex medication regimes.
Support included
What this service can include
Tracheostomy and ventilation support
Airway management and ventilator care by trained, competency-assessed staff.
Enteral feeding (PEG) support
Safe management of tube feeding, hydration and related equipment.
Catheter and continence care
Urinary catheter and complex bowel care delivered with dignity.
Complex medication management
Administration of high-risk medications under nursing protocols.
Seizure and epilepsy support
Trained response including emergency medication where prescribed.
24/7 and overnight care
Around-the-clock rosters with active overnight staff where needed.
Hospital-to-home transitions
Planning, equipment and staffing organised before discharge day.
Paying for care
Funding options
We'll help you understand which pathway fits — always check the latest government guidance.
NDIS high-intensity supports
The NDIS funds high-intensity daily personal activities for eligible participants whose plans include these supports.
Support at Home clinical care
Government aged care funding can include nursing and clinical supports for older people with complex needs.
Private clinical care
Complex care can be arranged privately, with costs quoted clearly before care begins.
The difference
Why families trust us with this care
Nurse-led at every step
Registered nurses assess, plan, train the team and remain on call for clinical questions.
Rigorous training and competency checks
Every worker on a complex shift is trained and signed off for the specific supports involved.
Fewer hospital admissions
Careful monitoring and early escalation help catch problems before they become emergencies.
Consistency you can trust
Small, stable teams who know the person, the equipment and the routines intimately.
Getting started
How it works
Call us
Speak directly with a clinical team member about the care needs and current situation.
Free consultation
A registered nurse completes a comprehensive assessment, often alongside hospital or specialist teams.
Care plan
We develop clinical protocols, train and competency-assess the support team, and organise equipment.
Support begins
Care commences with intensive nursing oversight, then settles into a stable, monitored routine.
Keep exploring
Related services
NDIS
Get more from your NDIS plan with a provider that keeps things simple. We deliver supports across daily living, community access and complex care, guided by your goals.
Learn morePost-Op Care
Recover from surgery in your own bed, not a hospital ward. Our post-operative care brings nursing, rehabilitation support and practical help home with you.
Learn moreQuestions
Frequently asked questions
Day-to-day support is provided by experienced support workers trained and competency-assessed for each specific task, with registered nurses overseeing the plan and available for escalation.
In many cases, yes. We work with hospital discharge teams to plan staffing, training and equipment so the transition home is safe and well organised.
Every complex care plan includes a clear escalation protocol. Staff are trained in emergency response for the person's specific needs and know exactly when to call clinical support or 000.
We roster a small, dedicated team for each person and train backup workers in advance, so cover always comes from someone who already knows the care routine.
Ready to find the right support?
Tell us a little about what you need — it takes about two minutes, and there's no obligation.
Referring a client or patient?
Support coordinators, discharge planners and health professionals can send us a referral online.