How the Support at Home program works
A plain-language overview of the Australian Government's Support at Home program: who it is for, how assessments work and what to expect once services begin.
By National Choice Care Team · Published · Updated
Support at Home is the Australian Government's program for helping older people keep living independently in their own homes. It brings together funding for everyday help, clinical care and home modifications under one framework. Because program rules and funding levels change over time, always check the latest government guidance before making decisions.
Who the program is for
The program is generally aimed at older Australians who need some assistance to stay safe and well at home, from occasional help with cleaning through to more regular personal and clinical care. Eligibility is worked out through a government assessment rather than by providers.
How the assessment works
An assessor talks with you about your day-to-day life, what you can do comfortably and where you are finding things harder. From that conversation you are matched to a level of support. Family members or carers are welcome to take part, and you can ask for an interpreter if you need one.
What services can look like
- Help around the house, such as cleaning, laundry and meal preparation
- Personal care, including showering and dressing
- Nursing and allied health visits
- Transport to appointments and social activities
- Equipment and modifications that make the home safer
Choosing a provider
Once you have been assessed, you choose a provider to deliver your services. It is worth comparing a few: ask about availability in your area, how rosters are managed and how quickly they can start. You can change providers later if your circumstances or preferences change.
If anything in this article does not match what an assessor or government website tells you, follow the official information — it is always the most current source.